I recently hired Crotty Services , Inc. to inspect and pump out my septic tanks that were completely full and preventing my toilets from flushing. I can't say enough how glad I am to have found them! I called about 7 other companies that were either not available for more than a month, wouldn't come out to inspect only, didn't have the staff to perform the service and one of them even refused to schedule me to come out at all unless I paid over $500 by credit card over the phone. Finally, one of them recommended Crotty. They had the soonest availability and the best pricesWayne answered my call even though he was out of town and it was after normal business hours. He did not rush me off the phone, he listened patiently and let me know the soonest available time he could possibly come out. He was clear about what the cost would be and even gave me some tips for what I could do, until he could come, to relieve the backup to allow the toilets to flush when he could have pushed the "after hours" service to come out sooner, which is slightly (very reasonably) higher in cost. They had the soonest availability and the best pricesI called on the day of the scheduled service to ask what time I could expect him to arrive and again, Wayne answered my call and informed me of his schedule and where I fit in. He actually called me later in the day just to give me a heads up that he was getting closer to arriving and how much longer it would be until he arrived.He inspected the system, explained everything thoroughly, and answered all my questions. I was told to by our realtor just under a year ago when I purchased this home that the tanks were pumped out. Wayne informed me that there is no chance that was true and also offered to back me up in every way possible should, I choose to take legal action. He also took the time to to call his office to research if my address was approved for grant money available to pay for a new septic system. When he ascertained that I was not on his current list, he provided me with the direct phone number for me to call further check for possible funds. That phone call led to a another call to the city of Melbourne which resulted in me now being added to the wait list for a zero interest, zero payment loan for a complete new septic system!Wayne pumped out both tanks for a better price than all others quoted me for just one and not only that, I did not have enough cash on hand and he agreed to let me catch up with him later to pay him for the remainder I owe him. Extremely knowledgeable, kind, honest, patient and thorough. I HIGHLY recommend him. Couldn't be happier with them. I won't call anyone else now, even if I have toilets backing up and have to wait for him!